Privacy Policy
Whimsi Nook (Pty) Ltd is committed to protecting your personal information in accordance with the Protection of Personal Information Act No. 4 of 2013 (POPIA). This Privacy Policy explains what information we collect, how we use it, and your rights as a data subject.
As required by POPIA, Whimsi Nook has designated an Information Officer who is responsible for ensuring compliance with this Act.
Information Officer: Lelani Orffer
Contact: hello@whimsinook.co.za | 011 440 9133
Information We Collect
Why We Collect Your Information
We collect and process your personal information for the following lawful purposes:
- To process and fulfil your orders
- To communicate with you about your order status
- To provide customer support
- To send marketing communications (only where you have opted in)
- To improve our website and product offering
- To comply with legal and regulatory obligations
How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Your data is stored on secure servers. We do not store payment card details.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.
Sharing of Personal Information
We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business (such as payment processors, courier services, and email platforms), strictly for the purpose of fulfilling your order or providing our services. All third parties are required to handle your data in accordance with POPIA.
Cookies
Our website uses cookies to improve your browsing experience and to gather analytical data. By continuing to use our website, you consent to the use of cookies in accordance with this policy. You may disable cookies through your browser settings, though this may affect the functionality of certain features on our website.
Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information (subject to legal retention requirements)
- Object to the processing of your personal information
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact our Information Officer at hello@whimsinook.co.za
Information Regulator
You have the right to lodge a complaint with South Africa's Information Regulator if you believe your personal information has been processed unlawfully:
The Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our practices, please contact us.
Thank you for trusting us with your personal information. We are committed to protecting your privacy as you enjoy shopping for your dream space with us.